Q. I’m getting an error code on my tissue processor. What’s wrong?

A. Before you add fluid or press more buttons, call us! One of our service technicians can usually walk you through a manual drain and diagnostic procedure.  Our goal is to help you retain the integrity of your samples, get them out of the processor safely and get you back in production quickly.

Q. We are getting two new processors; how do we dispose of the old ones?

A. MTS is always looking to purchase used lab equipment.  Please contact us at 513.563.8100 -or- sales@marstontech.com.

Q. How long does a piece of lab equipment last?

A. Depending on how it's used and the maintenance performed, nearly all types of lab instruments can operate efficiently for decades.

Q. Why should we consider a new instrument?

A. New instruments often have features, improvements and automation not included on older models. MTS encourages our customers to consider their “must-have” features relative to price and service options before buying new or used instruments.

Q. My microtome is cutting thick and thin. What am I doing wrong?

A. Check the fasteners on your knife clamp, knife holder and specimen holder to ensure the machine is clean and tight and the sample is secured.